Terms & Conditions

Orders

Submitting an order means you are requesting to purchase the selected HIVORA products. We may contact you by phone, email or WhatsApp to confirm delivery details. An order may be cancelled if the details cannot be verified or the product becomes unavailable.

Prices and availability

Prices are displayed in Pakistani Rupees. Product availability, labels and prices may change. “Coming Soon” products cannot be ordered, while “Sold Out” products are temporarily unavailable.

Payment and delivery

Cash on Delivery is currently available. The customer must provide an accurate address and reachable mobile number. Delivery time may vary according to location, courier operations, public holidays or circumstances outside our control.

Product appearance

We aim to present product images and descriptions accurately. Screen settings, lighting and packaging updates may cause minor visual differences.

Problems with an order

If an item arrives damaged, incorrect or incomplete, contact us promptly with your order number and clear evidence. Eligibility for replacement or return will be reviewed according to the condition of the product and the circumstances of delivery.

Contact

Questions may be sent to orders@hivora.com.pk or WhatsApp +92 325 0714040. Business location: Lahore, Pakistan.